Please make sure the contact you are trying to sync has verified their email. Only " Verified" contacts will be synced from Freshdesk to Google. Change in state of contact is not reflected from Freshdesk to Google.We update details from Google to Freshdesk only when the "Overwrite existing contact details" is selected at the time of enabling the integration. Contacts are not updated from Google Contacts to Freshdesk.Your Google Contacts account is now integrated with Freshdesk. Please note that only verified contacts from Freshdesk will sync back to your Google account.Ĭheck the checkbox next to Overwrite existing contact details in Freshdesk, if you’d like to overwrite any contact in Freshdesk with the corresponding details from your Google account.Ĭlick on Import and Activate. In your Google Account, a new group Freshdesk Contacts will be created to sync contacts from Freshdesk back to Google Contacts. Contacts imported will be tagged in Freshdesk with this sync tag. In the sync settings page, you can pick one or multiple contact groups from which contacts should be imported from.You can now pick one or multiple groups from which contacts should be imported from.
Now, you’ll be taken back to the sync settings page in Freshdesk. Sign into your Gmail account and click Allow access to grant Freshdesk the permission to read your Google Contacts.Click on "Get More Apps" in the top right corner and search for " Google Contacts".Login to your help desk as an administrator.
The Google account can be your personal account or an Apps account. You can set up the sync between one Google account and Freshdesk. Google Contacts to Freshdesk: Contacts from any group you choose from Google Contacts will be imported into your Freshdesk account with a tag you specify.įreshdesk to Google Contacts: Verified contacts from your Freshdesk account will be synced back to your Google account under a group called ‘Freshdesk Contacts’ Besides just that, you can use Freshdesk as a 'shared address book' between all your agents. The Freshdesk app for Google Contacts gives you an easy way to import all this information into Freshdesk. If you've been using plain old Gmail to handle customer support so far, you might have a lot of contact information about your customers stored in your Google Contacts. We assure you that this change will not impact your product experience, and no action is required on your part. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We have recently refreshed our branding across our offerings and changed the names of our pricing plans.
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